Refund policy

Check it before you pay. Open your parcel at the door and pay only if you're happy with it. Our drivers carry change.

7-Day Easy Returns. Within 7 days of delivery you can return any product for a refund or an exchange, your choice. From day 8 up to 30 days after delivery, we can still exchange the product, but we can no longer refund it. The product must come back in its original box, in good condition, with all parts and accessories. For hygiene reasons, personal-care items that have been used (razors, epilators, trimmers, massagers) can only be returned if faulty. Pickup is free in Beirut; outside Beirut a $4 pickup fee applies.

Prem Care Warranty. Products marked with the Prem Care badge are covered for 30 days, 90 days, 6 months or 1 year from delivery against the product stopping working or breaking by itself under normal use. We collect it (free in Beirut, $4 outside Beirut) and replace it; if the same product is out of stock, you exchange it for any product of the same value. Not covered: drops, water damage, misuse, wrong voltage, normal wear, consumables (batteries, bulbs, blades, filters), and products opened or repaired by someone else. Full details: premkey.com/pages/prem-care.

How to claim. WhatsApp us on +961 81 695 794 with your order number and a photo or short video of the problem. Keep the box in good condition, with all the parts and attachments. We reply on WhatsApp every day, including Sunday.